Owners & Drivers
Had an accident or breakdown, despite all cautionary and quality measures?
We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of.
We’re always here for you – Volkswagen 24/7 Emergency Roadside Assistance
Need help with a flat tyre or battery jump start? Simply give the Volkswagen 24/7 Emergency Roadside Assistance a call. We’ll help you out with anything to do with breakdowns and accidents, and it’s even free of charge.
Breakdown and accident assistance
In the event of vehicle breakdown, please call the 24/7 Emergency Roadside Assistance hotline.
Tel No.: (02) 8 459-4772.
Required information before calling the 24/7 ERA hotline.
For us to be able to help you, we require a few pieces of information about you and your Volkswagen:
- Name
- Registration number
- Vehicle number plate
- Vehicle type
- Colour
- Location
- Type of breakdown or accident
24/7 Emergency Roadside Assistance Services.
- Towing Services
In the unlikely event that your Volkswagen vehicle is immobilized or is involved in an accident our service provider will bear the towing expenses of up to ₱ 4,000 (Four Thousand Pesos) per event to the nearest Volkswagen service facility. - Removal of Vehicle/ Vehicle Recovery
In the event of an accident, where the vehicle has been rendered a total wreck or has fallen in a ravine, and the like, our service provider will bear the cost and arrange to have your Volkswagen vehicle removed with the use of a crane and brought to the nearest Volkswagen service facility. The Maximum amount payable is ₱ 8,000 (Eight Thousand Pesos) per event. - Fuel Delivery
If your Volkswagen vehicle runs out of fuel, we will arrange delivery of fuel. Cost of the fuel itself shall be for the account of the customer. - Battery Jump start
Our service provider will be dispatched to jump start the battery. If your vehicle cannot be driven safely, towing services will be provided. - Lock-out Service
If your keys are locked inside your vehicle, our service provider will attempt to gain entry into your vehicle to retrieve your keys. However, you have sole responsibility for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest Volkswagen service center. - Flat Tire Service
If your vehicle has a flat tire, our service provider will remove it and install a spare tire (if available) in a safe environment. If your vehicle does not have a spare tire or if the spare is not safely operable, towing service will be provided.
The Customer is entitled to a maximum of three (3) events per year. There is no limit on the number of towing services in case of road accidents.