Privacy Policy

We are pleased that you have chosen to visit a webpage of Volkswagen Philippines ("Volkswagen PH"), and would like to take this opportunity to thank you for your interest in our company and our products. Protecting your privacy is especially important to us. We would like to inform you about how your data is collected, processed and used in the section below. These processes are always performed in a manner that is compliant with data protection regulations.

General information on log data
It is perfectly possible to visit Volkswagen PH websites without giving us any information about your identity.

In this case, we will only automatically collect the following log data:

An anonymous cookie ID, which does not allow your IP address to be identified
The operating system and web browser you are using, and your selected screen resolution
The date and time of your visit
The webpages you visit on our website
The website from which you visited us

Recording, processing and using your personal data

Your personal data includes information such as your name, address, phone number and email address. Personal data shall only be collected, processed and/or used if you transmit it to us willingly, e.g. for the purposes of initiating, specifying the content of or amending a contractual relationship between yourself and us, or registering for personalized services. Furthermore, your personal data shall only be used if you have consented to such use in advance, e.g. for the receipt of advertising and market research information.

You can use this website to order a newsletter or publications by Volkswagen PH (e.g. annual reports), or to send a contact request. Personal data provided in this context shall be collected, processed and used exclusively for the provision of the respective service to the extent of your consent. Volkswagen PH uses the 'double opt-in process' in this respect. An email will be sent to you at the email address provided requesting you to confirm your consent here. You may withdraw your consent to Volkswagen PH at any time and free of charge with immediate effect, e.g. by using the "unsubscribe" link provided in each newsletter or by sending an e-mail to customercare@volkswagen.com.ph

Targeted advertising (Targeting)

Volkswagen PH creates pseudonymised user profiles for the purposes of targeted advertising (targeting). Pseudonumisation refers to the replacement of the name and other identifying features with an indicator in order to make it considerably more difficult or impossible to identify the person concerned. Cookies are used for this purpose. Cookies are small files containing configuration information and are saved on your computer. The cookie tracks information about your activities on the website in question (for example, your browsing habits, which pages you visit, which ad banners you click on, etc.). Most web browsers automatically accept cookies by default. You can prevent the creation of a pseudonymised user profile at any time with immediate effect by changing your browser settings so that no cookies, or only certain cookies, are accepted or so that you are notified as soon as cookies are transmitted. This may mean that you cannot use all of the features on our website to their full extent. In addition, you may withdraw your consent to the processing of this data by clicking on the following link. You have the option there of deactivating the pseudonymised data processing by confirming with “OK” the dialogue box which then opens. By clicking on “OK” the placement of an opt-out cookie is initiated on your computer in which your consent withdrawal preference is stored.

Use of Adobe Analytics

This website uses the Adobe Analytics web analytics service to evaluate user access. For the purposes of this evaluation cookies are stored on your computer to collect information, which is also stored on the servers of Adobe Systems Software Ireland Limited ("Adobe"). You may withdraw your consent to the collection and processing of this data at any time with immediate effect by preventing the storage of cookies through changing your browser settings. In addition, you may withdraw your consent to the processing of this data by clicking on the following link. You have the option there of withdrawing consent to the evaluation by Adobe Analytics by confirming with “OK” the dialogue box which then opens. By clicking on “OK” the placement of an opt-out cookie is initiated on your computer in which your consent withdrawal preference is stored.

It is not possible to link the information stored on the Adobe servers directly to a specific person, since Adobe Analytics is used with the "Before Geo-Lookup: Replace visitor's last IP octet with 0" and "Obfuscate IP-Removed" settings selected. The "Before Geo-Lookup: Replace visitor's last IP octet with 0" setting ensures that the IP address is anonymised before this geolocalisation by replacing the final octet of the IP address with zeroes. For the purposes of statistical evaluation, the user's approximate location is added to the tracking package, which still contains the full IP address. Before the tracking package is saved, the IP address is then replaced with an individual, fixed IP address – referred to as a generic IP address – if the "Obfuscate IP –Removed" setting has been configured. This means that the IP address is no longer contained in a data set that is saved.

Your rights

You have the right to information regarding the processing and use of your personal data at any time, and to require that it is corrected or deleted. You can exercise these rights at no cost by emailing Volkswagen PH at the e-mail address customercare@volkswagen.com.ph or by using the contact information contained in the company's site notice.

FAQs on data protection

What are personal data?

Personal data may be regarded as being information which can be assigned to you personally. This includes such as your name, your address, your telephone number and your e-mail address. This does not include information which cannot be directly associated with you personally. If you wish to make use of one of our personalised services, order a product or conclude a subscription, we ask you for certain personal data.

What are personalised services?

Personalised services are services for which a registration with personal data is required. The aim of these services is the quick and comfortable arrangement for you of our online offer in line with your personal interests. Your login and registration data may be viewed and changed at any time on all Volkswagen portals for which you register using your personal data under the link "Modify profile". You may, of course, delete your data at any time. However, where mandatory data details are affected by the deletion, this consequently means that the personalised service can no longer be used.

How are may data made use of by Volkswagen PH?

Without your consent, the personal data collected on Volkswagen PH’s websites will only be handled and used to process contracts and your requests. Your data will only be handled and used for any further purpose, such as for advertising or market research, and in order to help tailor online services from Volkswagen PH more closely to your needs, with your prior express consent. The same applies to the handling and use of your data for the purpose of personally tailored advertising.

What does Volkswagen PH regard as advertising and market research?

What is regarded as personally tailored advertising?

As part of our personalised services, where you previously give your consent, we create personally tailored advertising and a personal user profile. For this purpose, the registration data which are known as part of the use of our Volkswagen portals and the data stored during the usage of our services (frequency, duration and content) are brought together in a database. The registration and usage data are automatically evaluated there with the aim of comparing the resulting user profile with our range of products and services. Then, we are able to produce personally tailored advertising for you. This thus saves you from receiving information which you do not need and your data enable us to address you in a more targeted manner. The usage profile enable us, for example, to send you individually tailored advertising after you have saved your desired car in the car park of the portal advice & purchase. Of course, we only create the usage profile based on your activities within our Volkswagen portals.

What are cookies?

A cookie is a small data record which can be stored on your hard disk. These data records are produced and sent to you by the web server which you connected to using your web browser (e.g. Internet Explorer, Netscape Navigator). Through the cookie you can be recognised when you visit the website without requiring any data, which you have previously entered, to be re-input.

Most browsers are currently set by default to automatically accept cookies. However, you have the option to set your browser to reject cookies or to display them in advance. In addition, you can also delete cookies from your system (e. g. in the Windows Explorer) at any time. For this, please use the Help function in your operating system or view the Help page.

Does Volkswagen PH use cookies?

Yes, we use cookies on some of our websites. We generally place cookies in order to analyse the interest in our website. Our cookies in the personalised services contain absolutely no personal data and are only used to be able to provide you with as comfortable and secure service as possible. Thus, it is ensured in the personalised services that you do not have to identify yourself on every single page of the offer by entering your user name and password. It is necessary that you accept our cookies so that we are able to provide you with our personalised services.

Do I have a right to information?

Do I have a right to modify or delete my data?

You have the right, at any time with immediate effect, to partially or completely withdraw your consent to the processing of your data. We will delete your relevant data in such a case. However, in exceptional cases, laws, in particular those relating to the usage of data for invoicing and book-keeping purposes, may prohibit deletion.

In the area of Volkswagen personalised services you can modify your user account via the link “Modify profile” or deregister via the function “Delete profile data”, i.e. your personal connection will be completely removed.

Will my data be passed to third parties?

Your data will fundamentally not be transferred to third parties. A transfer to Volkswagen Group companies or other third parties, given in the declaration of consent, shall only take place with your agreement and where these recipients have undertaken to Volkswagen PH to comply with the current German data protection regulations.

We commission service providers as part of the processing of your enquiries and your usage of our services. These service providers are contractually obliged to comply German data protection regulations and are not considered within the terms of data protection regulations as third parties.

Does this privacy statement also apply to online forums and chats?

What applies to text message and e-mail services?

Does this privacy statement also apply to other providers’ websites?

What is the situation with regard to technical security during the transmission of my data?

Personal data which are stored by Volkswagen are kept in secure operational environments and are not accessible to the public. In certain cases, such as when entering your password, your personal data are encrypted before the transaction is carried out using secure technology. Our servers use Secure Socket Layer (SSL) technology for the protection of the transmission of personal data. This means that the communication between you and the appropriate Volkswagen PH servers takes place using a recognised encryption method (currently SSL Version 3, 128 Bit). If your browser supports SSL, the transmission of personal data will be protected by this function. In such a case, most browsers show whether the security protocol is supported by means of a short dialogue field or by an icon. Further information may be found under the Help function of your browser. Almost all modern browsers support SSL. Should you have no possibility to use SSL due to the limited features of your browser, we recommend you the use of the latest version of Firefox or the Microsoft Internet Explorer which you can currently download free-of-charge in the internet.

Are my connecting data stored?

Volkswagen PH also stores your connecting data (such as your IP address etc.) when you visit the website. We only process these or make use of them after ending of the connection where they are necessary for the creation of additional connections, where appropriate, for invoicing purposes, for the tracking of malfunctions in telecommunications equipment and the determination of the misuse of our telecommunications services. We otherwise promptly delete your connecting data at the latest on the day of the ending of the connection.

How does Volkswagen PH protect minors?

Amendment to this privacy statement

Contact person for questions or information requests

The AC Motors companies listed below (collectively referred as “AC Motors”, “we”, “us” or “our”) are committed to the security and protection of your personal information. As such, we operate in compliance with applicable laws and regulations on data protection and data security, such as Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its corresponding Implementing Rules and Procedures, and the existing Memorandum Circulars and Advisories issued by the National Privacy Commission. In doing so, we ensure that all personal data collected from our customers, vendors, partners, employees, agents and other stakeholders and processed by AC Motors are protected at all times.

AC Motors Privacy Notice
Personal Information

Personal information (which may also be referred to in this Policy as “personal data”) is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This includes all information relating to an identified or identifiable individual (natural person) including name, contact, details, address, email address, gender, age, date of birth, and any information which is collected, recorded, held or stored by AC Motors.

We collect both electronic and physical personal data from the following sources:

Directly from customers when they avail of any of our products and/or services. We also collect such information when customers, among others, contact us through our agents and representatives, and sign up to receive communications from us, respond to our surveys, participate in our events, and/or receive queries, requests and complaints from them; and indirectly through third-party sources such as social media sites, publicly available databases and government repositories and/or from other customers.
We also obtain such information when customers visit our website and social media profiles as well as when they use our digital platforms and/or mobile applications.
When individuals representing or affiliated with our vendors, partners, investors and other business contacts voluntarily provide us with their contact information in order to develop business relations and/or complete legitimate transactions with them.
Directly from our employees and job applicants through their curriculum vitae, personal information sheets, submitted medical records and government documents, and interview and training assessment results conducted by authorized personnel, and pre-employment health screening and indirectly from the verification efforts of third-party employee background/screening service providers, job search sites and/or other social media sites and references from previous employers and other third parties.

Purpose and Use
We are entitled to process or use such data with your consent or on the basis of law. By providing AC Motors with your personal information in the use of any of our products and services as described in this Privacy Policy, you have explicitly authorized and consented to our collection, use, access, transfer, storage and processing of said personal data.

In general, we use such data only for the purpose for which you divulged the data to us, such as, but not limited to:

entering into transactions for the delivery of the necessary products and/or services in connection with such transactions which are necessary for AC Motors business process execution, including delivery of notices, services and/or products, partners, new product launches and events, planningpurposes in connection with future products, including promotional events with AC Motors business partners which may include third party service providers located outside the Philippines;
administering and/or managing your relationship and/or account(s) with AC Motors; and
sending of marketing, advertising and promotional information about other products/services that AC Motors, as well as business partners and related companies may be offering, and which AC Motors believes may be of interest or benefit to you by way of postal mail, electronic transmission or through mobile or telephone line.

In addition to the foregoing, the data collected from you may be used or processed in any of the following instances:

it is necessary for compliance with legal regulations on the part of AC Motors and its subsidiaries, or mandated by governmental or judicial authorities;
it is necessary to protect vitally important interests, including life and health;
it is necessary to respond to national emergency, to comply with the requirements of public order and safety, or

We may also collect, use, disclose or process information contained in employment applications or other employment-related forms/documents submitted to us for administrative and management purposes, including but not limited to: recruitment, assessment of the candidate’s suitability, appraisal, performance, promotion, training, career development, remuneration, health and safety, discipline, and/or review of human resource policies. Personal data or any other information contained in employment applications shall be processed exclusively for legitimate purposes as specified above.

Disclosure of Personal Data
We generally do not disclose the personal data we process to third parties without the consent of data subjects unless we are legally required to do so; if it is necessary to fulfill the purposes for which we process personal data as mentioned above; or if such action is necessary to protect, defend and/or enforce our rights, property or the personal safety of our employees and other individuals. It may be necessary for AC Motors to disclose and transfer your personal data to third party companies, entities, or service providers engaged by AC Motors to perform certain services on behalf of AC Motors, including the following:

Insurance providers;
Financial institutions;
Government agencies (eg. Land Transportation Office);
External consultants and other professional advisors, such as auditors and legal firms;
Contractors or sub-contractors; and
Such other service provider that may be appointed by AC Motors.

Protection Measures
AC Motors shall exercise reasonable and appropriate administrative and security measures and procedures to prevent unauthorized or unlawful processing, and loss of or damage to, your personal data.

AC Motors shall implement reasonable and appropriate organizational, physical, and technical measures intended for the protection of personal information or data against any accidental or unlawful destruction, alteration and disclosure. The employees, contractors, sub-contractors or representatives of AC Motors who are involved in the processing of personal information or data shall hold personal information confidential, especially if it is not intended for public disclosure.

THE RIGHTS OF DATA SUBJECTS
3 AC Motors fully recognizes that under the Data Privacy Act, our customers, employees vendors, partners, investors, shareholder and other business contacts and employees, as data subjects, are accorded the following rights:

Right to be informed
They have the right to demand and be informed of the details about the type of personal data, the purpose of processing, and how they are being processed by AC, including its sources, recipients, methods, disclosures to third parties and their identities, automated processes, manner of storage, period of retention, manner of disposal and any changes to such processing activities before the same is undertaken.
Right to access
They have the right to have reasonable access to their personal data, sensitive or otherwise, upon demand. They have the right to review and amend their personal data processed by AC Motors in case there are errors.
Right to dispute
They have the right to dispute inaccuracy or error in personal data processed by AC Motors.
Right to object
They have the right to reject further processing of their personal data, including the right to suspend, withdraw, and remove their personal data in possession of AC Motors which are falsely collected or unlawfully processed.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from our websites, and are not responsible for the actions of any third parties that may receive any such information.

Website Cookies
AC Motors websites may store some information on your computer in the form of a “cookie”. Cookies are used by many web sites to give visitors access to certain functions. The information stored in the cookie can also be used to monitor a user’s behavior on the web site. There are two types of cookies: the first saves a file for an extended period on your computer and is used to determine whether there has been any contact between us and your computer in the past. The second type is called a “session cookie”, and is stored temporarily in your computer’s memory while you are visiting the site. Session cookies are not stored in your browser for an extended period, but are deleted when you close your browser. AC Motors uses cookies to gather visitor statistics and to record information about your preferences as you navigate through the web sites. In this way, we hope to be able to better target relevant information to our visitors. Unless particularly stated elsewhere, cookies are never used by AC Motors with the aim to gather personal data. If you do not accept the AC Motors use of cookies on our web site, it is possible for you to configure your browser to reject cookies by modifying your browser settings. However, this means that we cannot guarantee that all functions of our web site will function as intended.

Amendment to the Privacy Policy
AC Motors reserves the right to modify this Policy at any time to comply with any future developments in local and/or foreign data privacy regulations where applicable and to reflect any changes in the 4 organization’s policies and/or personal data processing activities, so please review it frequently. The most updated version of the Policy shall apply and supersede all previous versions of the Policy.

Questions and Comments
AC Motors will respond to reasonable requests to review your personal data collected by us and to correct, amend or delete any inaccuracies. If you have any questions or comments about the AC Motors Data Privacy Policy, please send us an email at dpacmotors@acmotors.com.ph.